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Verizon iPhone Owners Don’t Have As Many Dropped Calls As AT&T iPhone Owners
A Recent survey by ChangeWave surveyed 4068 consumers in terms of dropped calls and Overall satisfaction with their network.
In the current survey, Verizon continues to maintain the best overall rating in the industry, with their customers reporting on average only 1.4% of calls dropped over the past 90 days. T-Mobile (2.3%) comes in second, followed by Sprint/Nextel (2.7%).
AT&T ranks last among the four major providers in the current survey – with its customers reporting an average of 4.6% of calls dropped over the past 90 days.
Historical Perspective
When Apple’s iPhone was exclusively on AT&T it was the butt of endless jokes that went something like, “It’s a great phone unless you want to make a phone call.”
Now that it’s on Verizon it looks like those jokes are moot.
A new ChangeWave Research study reveals Verizon iPhone customers are reporting fewer dropped calls than their AT&T counterparts. (ChangeWave survey people and asked them for their recollection of dropped calls in the last few weeks.)
The rate of dropped calls on the Verizon iPhone is right in line with rate of dropped calls for Verizon customers overall, says ChangeWave.
This is good news for Apple. Now matter how many people blamed AT&T, there was always a sneaking suspicion that the dropped call problem was Apple’s fault. This chart suggests the blame truly lies with AT&T.
The Conclusion is a bit confusing as the survey has nearly indistinguishable customer satisfaction ratings (around 80% vs 82% happy customers) between Verizon and AT&T despite the massive difference in amount of dropped calls that AT&T customers experience.
This might be due to the fact that the iPhone is indeed so much more than just a device to make phone calls.
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